Case Study: a gas distribution company cuts call center volume and maintenance costs with Bynry's SMART360

Gas Distribution Company cuts call center volume by 68% with Bynry

The gas distribution company faced challenges with high call center volume and reactive maintenance processes, which strained both customer service and field operations. They partnered with Bynry, implementing its SMART360 platform to address these issues.

Bynry's solution included a self-service customer portal, a mobile app, and predictive maintenance capabilities. This transformation led to a 68% reduction in call center volume, a 78% self-service adoption rate, and $2.4M in annual savings. The shift to predictive scheduling also resulted in a 41% reduction in maintenance costs, freeing field teams from reactive work.