Case Study: Zonal achieves faster parts delivery and improved warranty claims with ByBox

Zonal - Customer Case Study

Zonal, a UK-based connected technology provider serving more than 16,000 hospitality and leisure businesses, partnered with ByBox to address weekend support gaps, missed warranty claims from slow returns, and wasted engineer time caused by parts delays. ByBox helped Zonal improve customer service and reduce costs by supporting faster repairs and tighter SLA delivery.

ByBox used its warehousing facility to store, pick, pack, and distribute urgent stock over weekends, enabling next-day pre-8am parts collection for engineers. It also delivered all parts to ByBox lockers and used Auto Reroute for returns, helping Zonal increase customer satisfaction, meet tough SLAs, improve warranty claims, boost productivity, and reduce travel costs, with delivered-on-time performance consistently above 99%.

Zonal