Case Study: Unisys boosts engineer productivity and parts visibility with ByBox

Unisys - Customer Case Study

Unisys, a global provider of secure digital solutions and technological innovation, needed a better way to improve engineer productivity, reduce mileage and drive time, and gain visibility over parts moving through its field service operation. Working with ByBox, Unisys used a secure locker network and Bluetooth-enabled tracking to address missing parts, lost stock, and delivery challenges at secure sites.

ByBox implemented secure lockboxes and tracking technology to give Unisys full visibility of parts at every stage, whether in transit, in a locker, with an engineer, or being returned. The result was improved engineer productivity, reduced lost or missing parts, and a more efficient returns process that helped speed the return/repair loop while cutting costs associated with unnecessary travel and failed deliveries.

Unisys