Case Study: Providor improves engineer productivity and inventory visibility with ByBox

Providor - Customer Case Study

Providor, part of the Sureserve Group, provides smart meter installation services for major UK energy suppliers. As demand grew, the company faced challenges including wasted engineer time, limited parts visibility, and high distribution costs, especially for its 200+ engineers and geographically difficult service areas. ByBox supported Providor with its Supplier Direct solution and engineer online order portal.

ByBox combined Supplier Direct, the engineer portal, and its Thinventory platform to improve procurement, distribution, and inventory visibility for critical parts. The solution gave Providor end-to-end tracking, better forecasting, faster urgent fulfilment, and lower delivery costs, helping save an estimated 60,000 engineer hours per year and nearly £2 million through reduced travel, while also delivering 100% savings on supplier distribution costs.

Providor