Case Study: Prism Medical UK improves field service performance with ByBox

Prism Medical UK - Customer Case Study

Prism Medical UK, a provider of moving, handling and bathing products, needed to meet demanding 24/7 service SLAs while reducing wasted engineer time and improving parts visibility. ByBox helped address these challenges by improving the speed and flexibility of parts delivery and giving Prism better control over stock for its field engineers.

ByBox introduced its pre-8am service, late daily collection, and the Thinventory tracking portal to provide full visibility of parts and help Prism react faster to customer requests. The result was reduced engineer travel time, increased productivity, improved customer satisfaction, and a reported almost 100% success rate of parts arriving pre-8am the day after dispatch.

Prism Medical UK