Case Study: Petroassist UK boosts engineer productivity and SLA performance with ByBox Edge3

Petroassist UK - Customer Case Study

Petroassist UK, a leading service provider to the UK and Ireland fuel retailing industry, needed help meeting demanding SLAs while reducing engineer mileage, travel costs, and insecure parts storage. ByBox supported Petroassist UK with its Edge3 field service inventory solution to improve parts availability and engineer productivity.

ByBox implemented secure locker locations and direct pallet collection to position inventory where it was needed, enabling easier parts transfer between engineers and faster access to stock. As a result, Petroassist UK increased flexibility to respond to customer demand, reduced travel costs, improved first-time fix rates, and achieved a 99.5% delivery success rate with ByBox.

Petroassist UK