Case Study: Orion Electrotech achieves scalable, fully tracked field service parts delivery with ByBox

Orion Electrotech - Customer Case Study

Orion Electrotech, an award-winning recruitment consultancy that also supplies outsourced engineers, needed a way to scale field operations quickly for new smart meter contracts while maintaining full visibility of customer-owned parts and improving job flexibility. Working with ByBox, the company sought a track-and-trace solution and secure field delivery process to prevent parts from being lost in transit and to support rapid changes in engineer demand.

ByBox implemented a fully scalable logistics solution with its Thinventory™ system, giving Orion serial-number-level asset tracking and real-time visibility of stock. New engineers could be set up to receive parts within 48 hours, delivery times were coordinated to avoid rejected shipments, and suited keys in lockers allowed jobs to be reassigned if an engineer was absent. As a result, Orion improved scalability, visibility, and flexibility across its field service operation.

Orion Electrotech