Case Study: Miller’s Vanguard boosts inventory control and SLA performance with ByBox

Miller’s Vanguard - Customer Case Study

Miller’s Vanguard, a UK food-service maintenance and equipment supply company, needed to improve inventory control, reduce wasted engineer time, and meet high SLA expectations. ByBox supported them with its Supplier Direct model and locker solution to help ensure parts were delivered to the right place at the right time.

Using ByBox’s Supplier Direct service, Miller’s Vanguard ordered parts on a just-in-time basis while engineers accessed and returned items through ByBox lockers 24/7/365. The result was lower inventory holding, better visibility and control, improved engineer flexibility, and stronger SLA performance; notably, 90% of deliveries arrived pre-7:00am.

Miller’s Vanguard