Case Study: Kelly Group improves scheduling and SLA performance with ByBox

Kelly Group - Customer Case Study

Kelly Group, through Kelly Fleet Services, needed a better way to manage engineer scheduling, improve parts security, and meet demanding SLAs while handling last-minute changes and high-value parts. ByBox provided a flexible field service solution using its network of secure field locations across the UK.

ByBox helped Kelly Group schedule engineers based on availability, send the right kit for specific jobs, and store and track parts securely until pickup. The results included improved scheduling flexibility, faster repair turnaround, and stronger SLA performance, with Kelly Group reporting 99.5% on-time performance for 2020.

Kelly Group

Matt Kelly

Purchasing Director