Case Study: JLA improves field service visibility and first-time fix rates with ByBox

JLA - Customer Case Study

JLA, the UK’s leading provider of commercial laundry, catering, heating and fire safety solutions, needed better control over parts delivery, inventory, and engineer scheduling to meet demanding SLAs. Working with ByBox, they sought to solve poor tracking visibility, late scheduling cutoffs, and lost engineer time, while improving first time fix rates.

ByBox implemented its Goldfish process and Verify mobile app to give JLA end-to-end visibility of parts collections, returns, and inventory condition. The result was more flexible scheduling, improved productivity, and stronger SLA performance, with ByBox delivering 99.7% pre-8am success and 90% of JLA parts arriving before 7am.

JLA