Case Study: HTEC improves parts visibility and SLA performance with ByBox

HTEC - Customer Case Study

HTEC, a provider of retail, payment and loyalty solutions for leading retailers, needed better visibility into field parts, lower inventory levels, and improved SLA performance. ByBox helped address challenges around tracking parts in the field, managing excess stock, and keeping critical components closer to customer locations.

ByBox implemented a secure locker network with end-to-end parts visibility, full stock reporting at Forward Stock Location sites, and a Pre-8am service for field engineers. As a result, HTEC improved inventory control, boosted parts tracking and visibility, and increased engineer productivity and SLA performance, with ByBox moving over 2,000 parts a month and consistently exceeding SLA targets.

HTEC