Case Study: Glen Dimplex improves inventory control and scheduling with ByBox Goldfish

Glen Dimplex - Customer Case Study

Glen Dimplex, a global leader in intelligent electric heating and renewable energy solutions, needed better control over inventory and stock movement for its field service operations. The company faced lost parts, limited visibility over stock, high inventory costs, and wasted engineer time when jobs were delayed or parts were missing. ByBox helped address these issues with its Goldfish process and warehouse facility.

ByBox integrated its Goldfish service to hold, distribute, and manage returns of parts, rather than sending them directly to customer locations. This improved inventory control, simplified the returns process, reduced inventory costs, and extended Glen Dimplex’s working day by enabling scheduling after 5pm. As a result, Glen Dimplex gained greater scheduling flexibility, improved first-time fix rates, and increased engineer productivity.

Glen Dimplex