Case Study: Technology Assurance Group achieves automated client service and anywhere access with bvoip

BVoIP Helps Technology Assurance Group Automate

Technology Assurance Group (TAG), an MSP based in the Richmond, VA area with a strong medical vertical focus, was using a cloud-based unified communications platform that didn’t integrate or automate with its business operations system. TAG wanted a more streamlined solution that could better support sales, service delivery, and a stronger client experience, so it turned to bvoip.

bvoip implemented automation through its MSP partner program, integrating phone activity with TAG’s operations platform. The solution enabled screen pops for account details, ticket information, and contact records, and automatically logged call records for better accountability. As a result, Technology Assurance Group migrated to bvoip, improved call handling efficiency, and enabled staff to work from anywhere.

Technology Assurance Group

Sean Francis

Chief Executive Officer