Case Study: Pitney Bowes achieves a 19% productivity increase with Butterfly.ai

Pitney Bowes boosts productivity 19% in 30 days with Butterfly.ai

Pitney Bowes faced significant challenges in obtaining honest and timely feedback from its multilingual frontline workforce. Traditional methods like annual surveys were ineffective due to limited technology access, busy schedules, and employee fears about anonymity. This made it difficult for the company to understand and address workplace concerns. To solve this, they implemented Butterfly.ai's pulse survey solution.

The Butterfly.ai solution involved bi-weekly, anonymous mobile surveys that employees could complete quickly in their native language. This led to dramatically higher participation and more representative feedback. The real-time data enabled Pitney Bowes to make impactful changes, including replacing an ineffective manager and introducing new schedules. As a result, one site saw a 19% increase in units per hour within 30 days, alongside improved employee satisfaction and productivity.

Pitney Bowes