Case Study: Council on Accreditation makes accreditation more user-friendly with Busse Design

Council on Accreditation streamlines accreditation for 2,000+ organizations with Busse Design

The Council on Accreditation (COA), which accredits over 2,000 organizations, needed to transform its complex accreditation process into a more intuitive and user-friendly system. They engaged Busse Design to tackle this UX challenge for their web application, which runs on the Salesforce.com platform.

Busse Design held discovery sessions to reimagine the user experience. Their solution involved reorganizing the application around process steps, creating separate areas for reviewing standards and providing information, and using visual design to simplify navigation. By reducing text and providing clear waypoints, Busse Design made the process significantly more intuitive for users serving over 7 million individuals.

Council on Accreditation