Case Study: International Marine Supplier, Singapore accelerates quotation preparation with Businessware Technologies

International marine supplier, Singapore cuts RFQ turnaround from 8-16 hours to 90-120 minutes with Businessware Technologies

Businessware Technologies developed an AI-powered system for an international marine supplier based in Singapore. The client faced a significant challenge in manually processing dozens of daily vessel supply requests (RFQs), which arrived in inconsistent formats and required slow, error-prone line-by-line matching against their product catalog. This created a major bottleneck, especially during peak periods with large, urgent requests, causing delays and lost business with key customers.

The solution implemented by Businessware Technologies automated the extraction, matching, and proposal generation process using a hybrid of vector search and fuzzy text matching. This reduced the time to prepare a large quotation from 8-16 hours to just 90-120 minutes, a 7x faster turnaround. The system achieved a 95% match accuracy and provided 1-click ERP-ready exports. As a result, the vendor's client gained the capacity to handle a fifth more RFQs per quarter with the same team, eliminating the peak-load bottleneck and reducing errors.