Case Study: a European medical startup achieves GDPR-compliant call automation with Businessware Technologies

a European Medical Startup builds a GDPR-compliant voice AI operator in 6 months with Businessware Technologies

Businessware Technologies developed a prototype voice AI operator for a European medical startup. The challenge was to build a GDPR-compliant voice assistant that could replace a live operator for medical clinics. Existing cloud solutions posed data leakage risks, so the client required a fully on-premises system that maintained high performance for tasks like speech recognition and appointment scheduling.

The solution implemented by Businessware Technologies involved deploying an on-premises voice assistant using Rasa, Whisper, and Coqui TTS, integrated with Bitrix24 and Google Calendar. The prototype successfully validated the concept, demonstrating accurate speech recognition, coherent conversation handling, and secure local operation. This confirmed for the client that the architecture was viable for developing a full MVP, ensuring data privacy while providing a foundation for automation in healthcare and other regulated industries.