Case Study: CalMac achieves faster, more collaborative transformation with BusinessOptix

Transforming CalMac with BusinessOptix

CalMac, the ferry operator, needed to support its smart and integrated ticketing strategy but lacked documented business models and processes to design the required system upgrade. To address this, CalMac worked with **BusinessOptix** and its business process transformation platform to capture knowledge, define current and future processes, and build the requirements for a new ticketing solution.

**BusinessOptix** helped CalMac create a target operating model, map org structures and skills, develop the ITT and architecture, and share information collaboratively across teams and suppliers. The result was a successful transformation program on track to deliver a £50m enterprise transformation in one year, with a 20% efficiency gain in stakeholder sessions, a centralized view of the initiative, org chart creation taking 4 to 5 times less time, and users becoming 2 to 3 times more productive than when using Visio.

CalMac

Roger Willison-Gray

Information Systems Director