Case Study: Waste Pro saves $2M and boosts employee engagement with Businessolver

Waste Pro’s Path to Employee Engagement

Waste Pro, a national waste removal service with more than 4,500 active lives, needed a benefits technology partner to reduce manual work, improve employee engagement, and gain greater transparency into plan performance. Waste Pro turned to Businessolver and its Benefitsolver platform to support these goals through a more personalized, efficient benefits experience.

With Businessolver’s rules-based automation, AI-powered chat and search, decision support, and year-round communications, Waste Pro streamlined formerly manual processes and made benefits easier for employees to understand and use. The results included more than $2 million in cost avoidance, 90% of calls and chats resolved by AI, 81% of employees logging in five or more times, 73% using decision support at enrollment, and 88% enrolling themselves in benefits.

Waste Pro

Judi Craigo

Director of Payroll and System Automation