Case Study: True Manufacturing achieves 30% higher enrollment engagement and streamlined benefits support with Businessolver

Refrigeration Company Gets a “Cool” Benefits Upgrade

True Manufacturing, a 75‑year‑old family‑owned refrigeration manufacturer with more than 2,000 U.S. employees, faced a sudden COVID‑19–era overhaul of HR operations that made traditional on‑site benefits enrollment impractical. Director of HR Becky Pitzer sought a partner to simplify education and enrollment for a dispersed workforce; they selected Businessolver and its Benefitsolver platform, including the Sofia® virtual benefits assistant and MyChoice® tools, to provide an engaging, easy‑to‑access experience.

Businessolver implemented Benefitsolver with Sofia and the MyChoice recommendation engine and mobile app, reducing HR touchpoints and improving outcomes: employee engagement during annual enrollment rose 30% versus the prior vendor, Sofia handled 598 chats for True Manufacturing (42% outside business hours) and saved the team an estimated 32–34 hours, and voluntary benefit uptake increased thanks to guided recommendations—results that Pitzer describes as “rave reviews” from employees.

True Manufacturing

Becky Pitzer

Director of HR