Case Study: Panasonic North America achieves higher benefits confidence and self-service with Businessolver

Panasonic North America boosts benefits confidence to 80% with Businessolver

Panasonic North America, an electronics and manufacturing company, sought to refresh its benefits delivery to better reach its Gen Z and Millennial employees. They required a digital-first solution to eliminate confusion and drive self-service. To meet this challenge, they partnered with the vendor Businessolver, utilizing their Benefitsolver platform.

Businessolver implemented a digital-first, omnichannel solution featuring AI-powered analytics, chat, and decision support tools. This provided a single platform for all benefits and communications. Results included 80% of employees feeling confident in benefits decisions, a 65% rate of employees logging in four or more times post-enrollment, and 91% of AI chats resolved the same day, demonstrating strong engagement and satisfaction.

Panasonic North America