Case Study: PAE (American defense and government services contractor) achieves streamlined benefits administration and improved employee experience with Businessolver

PAE - Customer Case Study

PAE, an American defense and government services contractor with about 12,000 employees in 60 countries, faced inconsistent benefits delivery and communication across remote and high-risk locations compounded by dozens of collective bargaining agreements. To streamline administration and improve the employee experience, PAE partnered with Businessolver and its benefits administration platform and service center.

Businessolver delivered a single, secure SaaS resource for enrollment, service, and support, handled rapid post‑acquisition benefit builds (six new packages in 30 days), and implemented union-specific changes and QA processes to enforce collective bargaining language. As a result, Businessolver helped PAE’s benefits team reclaim strategic focus — shifting to a roughly 50/50 split between administrative tasks and strategic initiatives — while ensuring employees in remote locations receive consistent support.

PAE

Amy Kehoe

Global Senior Benefits Manager