Case Study: International Hospitality Company achieves seamless benefits outsourcing and consistent team-member support with Businessolver

Overcoming “reservations” about outsourcing team member support

International Hospitality Company, an operator of more than 9,000 hotels with over 10,000 US team members, faced a challenge after a corporate split left its internal HR service center—and the Benefitsolver platform support—with the other entity. The company needed a new benefits administration solution and was concerned about transitioning from a co‑sourced model to full outsourcing while preserving service levels, cultural understanding, and knowledge of complex benefits. They engaged Businessolver to explore options.

Businessolver conducted a joint assessment and process catalog with the client, trained member advocates on the company’s benefits and culture, and established close early-stage communication (weekly meetings) to surface and fix issues quickly. Businessolver took over service seamlessly, ensuring uninterrupted support for more than 10,000 US team members; the client reported that “everything went better than we expected,” crediting the strong partnership and Businessolver’s implementation for the successful transition.