Case Study: Professional Services Company achieves streamlined, automated direct-billing and improved administrative control with Businessolver

Improving the Direct Bill Process

Professional Services Company, a 4,800‑employee firm with 80+ locations, faced a fragmented direct-bill process that created significant HR administrative burden and frequent surprises. Businessolver addressed this challenge using its rules-based benefits administration platform—implementing Benefit Access Rules and enrollment-system controls to bring consistency to direct billing.

Businessolver developed a streamlined direct-bill workflow that enforces a defined grace period, notification window, and termination process, and set the system to pend employee direct-bill changes for administrator review. The automation and refined processes gave administrators control, turned a major HR pain point into a standardized, predictable process, and now supports roughly 40–50 members being direct billed at any time (245 members have used direct billing).