Case Study: PacSun saves $300K and boosts benefits engagement with Businessolver

How PacSun Streamlined Their Benefits

PacSun, a national retail company with 5,000 corporate and retail employees, partnered with Businessolver to simplify benefits administration and improve employee engagement. Facing a competitive retail environment, PacSun needed to reduce vendor management complexity, eliminate manual processes, and help employees better understand and use their benefits.

Businessolver implemented its Benefitsolver platform to consolidate systems, add personalized communication and decision-support tools, and automate formerly manual workflows. In the first year, PacSun achieved $300,000 in cost avoidance, 99% of AI-supported chats remained resolved after 7+ days, 89% of employees logged in five or more times, voluntary benefits enrollment increased 20%, and 35% of employees used decision support at enrollment.

PacSun

Carolyn Campbell

Senior Manager, Benefits