Case Study: Regional Healthcare System achieves better outcomes and streamlined benefits delivery with Businessolver

Healthcare System Gets Better Outcomes with Improved Benefits Delivery

Regional Healthcare System, a Pennsylvania hospital and physician network serving 2.5 million people with more than 11,000 team members, struggled after moving benefits administration in‑house to a purchased platform. The insourced solution forced manual workarounds, confusing employee experiences, limited remote access requiring onsite enrollment labs, and time‑consuming dependent verification. To address these issues they evaluated Businessolver and its Benefitsolver platform and service offering.

Businessolver implemented Benefitsolver (including the Sofia AI‑enabled benefits assistant), mobile/remote access and an automated, platform‑driven dependent verification process, backed by Businessolver’s service team. The change cut enrollment “noise,” reduced manual verification work, freed benefits staff to focus on strategic tasks like payroll consolidation and benefits harmonization, and yielded cost savings through a closed‑loop payroll approach. Administrators retain visibility into employee interactions (including Sofia call recordings), and the organization reports a smooth rollout with markedly improved efficiency and user experience.