Case Study: American Cancer Society boosts benefits engagement and reduces support inquiries with Businessolver

Driving Better Benefits Experiences with American Cancer Society

American Cancer Society partnered with Businessolver to improve benefits experiences for its 4,500+ employees. The nonprofit needed a benefits technology partner to create a more holistic, personalized experience for both its benefits team and employees, while improving transparency, year-round support, and engagement across key offerings like retirement, care navigation, EAP, wellness, and women’s health.

Businessolver implemented integrated decision support, year-round engagement tools, and AI-enabled service features through its benefits platform to help employees choose and use benefits more effectively. The results included $250,000+ in cost avoidance, 4,000+ hours saved with AI service technology, 42% click-throughs to key point solutions, 48% open rates for personalized benefits emails, 39% mobile app usage, and 38% of employees electing right-fit benefits.

American Cancer Society

Crystal Clark

Senior Program Manager of Benefits