Case Study: City of Hope streamlines benefits and boosts engagement with Businessolver

City of Hope’s Employee Benefits Journey

City of Hope, a leading national cancer research institute with more than 12,500 employees, needed a benefits administration partner that could do more than handle logistics. As the organization grew through a major merger, it wanted a way to boost employee engagement, streamline operations, and make benefits easier to understand and access. Businessolver provided its benefits administration platform and personalized support tools to help meet those needs.

Businessolver implemented a configurable, rules-based platform with integrated decision support, year-round engagement resources, and its AI assistant, Sofia, to guide employees and HR through the benefits experience. The results included successfully onboarding 9,000+ employees through the merger, more than $500K in cost avoidance, 4,000+ administrative hours saved, a 72% positive enrollment experience rating, a 30% mobile app usage rate, and a 52% open rate for personalized benefits emails.

City of Hope

Pete Kneedler

Vice President of Total Rewards