Case Study: Northside Hospital Orthopedic Institute achieves streamlined benefits administration and 50% fewer benefits inquiries with Businessolver

Businessolver helped streamline benefits administration and communication to deliver delight so Northside Hospital could stay focused on delivering babies

Northside Hospital Orthopedic Institute, a large Georgia health system with 15,000+ employees, faced a communications and administration challenge: fewer than 300 managers to reach a dispersed workforce, reliance on a printed benefits guide that hindered just-in-time information, and high volumes of calls to the benefits team. To address this, the hospital partnered with Businessolver and leveraged the Benefitsolver platform to modernize benefits delivery and employee communications.

Businessolver implemented a comprehensive, branded benefits portal—featuring multimedia content, targeted communications, a “managers corner,” single sign-on for vendors, and an interactive digital benefits guide—which drove strong engagement: 2 million page hits in a year, 800+ daily logins, 13,000+ unique annual users (up from 2,000), a 50% reduction in calls/emails to the benefits team, and an 85% annual enrollment rate even with passive enrollment.

Northside Hospital Orthopedic Institute

Terri Wood

Benefits Manager