Case Study: State Government achieves smarter employee benefit choices and fewer HR helpdesk calls with Businessolver

Benefits Technology Helps State Solve Challenges of Full-positive Enrollment

State Government, representing more than 30,000 employees, faced a high-stakes full‑positive enrollment requiring every employee to actively re-enroll online or lose coverage. With four plan options, frozen contributions for two years, steep premium increases for some plans, a new HMO deductible, rising prior-year PPO/HMO participation, and only a handful of dedicated benefits experts, the State turned to Businessolver and its Benefitsolver platform (including the MyChoice® Recommendation Engine) to simplify enrollment, educate employees, and reduce strain on HR.

Businessolver implemented Benefitsolver with customized communications and the MyChoice Recommendation Engine to assess employees’ financial, health and risk profiles and recommend best-fit plans. Results included 29,800 total enrollees, 11,688 MyChoice users, the HMO being recommended for 70% of MyChoice users and selected by 42% overall, a 30% drop in PPO participation, an 11% increase in HDHP enrollment, and employees picking the lowest-cost option only 34% of the time when given both choices—along with a dramatic reduction in calls to the State’s benefits team.