Case Study: Instana achieves greater workflow visibility and process stability with Businessmap

How Instana, High-Growth SaaS Company, Continuously Speeds Up their Ability to Deliver Value

Instana, a high-growth SaaS company specializing in Application Performance Management, faced a challenge in managing its distributed engineering teams. With over 15 teams across different time zones and no coherent work management system, they lacked visibility into workflows and the ability to make data-driven decisions to accelerate value delivery. To address this, they turned to the vendor Businessmap and its work management platform to implement a flow-based approach.

Businessmap provided the solution by enabling Instana to visualize all engineering work on customizable Kanban boards, transforming processes into pull systems and automating key workflows. This implementation stabilized demand fluctuations, improved predictability, and allowed for reliable forecasting. The platform became the single source of truth for engineering performance, enabling teams to focus on delivering customer value. The results included improved process stability, better alignment of strategic goals, and the institutionalization of data-driven continuous improvement.

Instana

Nils Wloka

Director of Engineering