Case Study: Algar Telecom improves customer experience with Businessmap

How Businessmap Helps Algar Telecom Improve Customer Experience Through Agility & Digitalization?

Algar Telecom, a Brazilian telecommunications and IT services company, faced significant operational challenges within its Integration department. The team struggled with low standardization, unclear metrics, and a lack of visibility into project work, relying on chaotic Excel spreadsheets and disparate communication channels. Seeking to modernize its practices and improve customer experience, the company turned to Businessmap to support its adoption of the Kanban method and a more agile, digital way of working.

Businessmap provided the platform to digitize the customer journey, enabling the department to map workflows, visualize dependencies, and share progress directly with clients. This implementation resulted in saved hours on manual reporting, faster response to issues, and improved customer transparency. Specific results included the team resolving 20% of procedural obstacles in one month and receiving positive customer feedback on the new collaborative and transparent process.

Algar Telecom