Case Study: Encoparts improves purchasing process efficiency with Businessmap

How Businessmap Helped Improve Operational Efficiency in Encoparts' International Purchasing Process?

Encoparts, a wholesale import/export company specializing in machinery spare parts, faced significant challenges in its international purchasing process. The company struggled with high complexity, poor communication, low visibility, and customer dissatisfaction due to missed deadlines. To address these issues, Encoparts partnered with Businessmap to implement a new workflow management solution.

Businessmap provided a digital platform that enabled a Lean/Agile transformation, incorporating practices like Value Stream Mapping and the Kanban method. The solution featured email integration, service class prioritization, and visual workflow management. As a result, Encoparts achieved a 33% improvement in flow efficiency, stabilized order fulfillment cycle times, and gained greater transparency and control over its operations, leading to improved customer service.

Encoparts

Pedro Iago Ferro da Silva Risco Bert

International Purchasing Coordinator