Case Study: CTT boosts productivity and cuts delivery times with Businessmap

CTT cuts delivery times from 120 to 63 days with Businessmap

CTT, the Portuguese Postal Service, faced challenges with operational inefficiency, including a lack of visibility into workflows, difficulty managing dependencies between teams, and an inability to align daily work with strategic goals. This led to long project delivery times and hindered productivity. To address this, they partnered with the vendor Businessmap to implement its platform and facilitate an agile transformation.

By implementing the Businessmap platform, CTT introduced explicit workflow policies, customized dashboards for visualization, and automation to reduce errors. This solution delivered extraordinary results, including a dramatic reduction in average lead times from 120 days to 63 days and a 30% increase in work productivity for their operational IT teams. Businessmap enabled CTT to shift to a data-driven, outcome-focused mindset, significantly improving alignment and efficiency across the organization.

CTT (Portuguese Postal Service)