Case Study: Algar Telecom improves customer experience with Businessmap

Algar Telecom resolves 20% of urgent process obstacles with Businessmap

Algar Telecom, a major telecommunications provider in Brazil, faced challenges in project management and delivery standardization when one of its departments had to integrate with a more agile business unit. Their Integration department struggled with low transparency, unclear metrics, and a lack of unified workflows, hindering their ability to deliver value efficiently. To address this, they turned to Businessmap to initiate a digital transformation.

By implementing Businessmap's platform, Algar Telecom adopted Lean/Agile ways of working, including the Kanban method and Agile ceremonies. They built digital Kanban boards to visualize end-to-end workflows and manage dependencies across teams. This solution provided critical visibility and saved project managers hours previously spent on manual reporting. As a result, the department resolved 20% of urgent procedural obstacles, significantly speeding up project flow. Businessmap enabled this structured approach to workflow management, setting the stage for further expansion of their digital practices.

Algar Telecom