Case Study: Intelligentsia Coffee strengthens IT stability and security with BT Partners Managed IT Services

Intelligentsia Coffee stabilizes 12 locations with Business Technology Partners

Intelligentsia Coffee, a global specialty coffee roaster and retailer, faced operational complexity as it grew to 12 locations. Their internal IT director, managing everything alone, needed a strong managed services partner to provide robust support and security for employees worldwide. He turned to BT Partners, with whom he already had a positive relationship for data backup services, to expand their support.

BT Partners implemented comprehensive managed IT services, including desktop user support and network configuration. This solution stabilized Intelligentsia's networks across all locations, drastically decreasing system issues and providing proactive security management. The partnership freed the internal IT director to focus on strategic initiatives instead of maintenance, saving him hours each week and providing peace of mind. BT Partners proved instrumental in planning for the company's upcoming headquarters relocation, ensuring a seamless transition.

Intelligentsia Coffee