Case Study: Handtmann Inc. transforms IT and drives growth with Business Technology Partners managed services

Handtmann Inc boosts helpdesk use 300% with Business Technology Partners

Handtmann Inc., the U.S. branch of a global German manufacturing company, faced challenges modernizing its legacy IT infrastructure to support its rapid growth. Its outdated systems hindered real-time decision-making and efficient collaboration. The company sought an experienced IT Managed Services provider, Business Technology Partners (BT Partners), to help adopt cloud solutions and modernize its technology without overburdening its small internal IT team.

Business Technology Partners implemented a comprehensive Managed Services solution, providing responsive Helpdesk support, managing critical infrastructure projects, and migrating systems to MS Azure. This partnership resulted in a 300% higher Helpdesk utilization rate, indicating increased user confidence. BT Partners also enhanced Handtmann's cybersecurity with solutions like Arctic Wolf and CrowdStrike, enabling the IT director to focus on strategic growth and modernization initiatives.

Handtmann Inc