Case Study: Flagler Cooperative Association gives farmers self-service access to scale tickets and storage balances with Bushel

Flagler Cooperative Association frees up staff time and delivers self-service access with Bushel

Flagler Cooperative Association, a customer-focused agricultural cooperative, faced the challenge of meeting the demands of a new generation of farmers who expected easier, self-service access to essential information like scale tickets and storage balances. Their grain accountant, Audrey Wieser, recognized that traditional phone-based methods were no longer sufficient. To address this, the cooperative partnered with vendor Bushel to implement its customer portal solution.

By implementing Bushel's customer portal, the cooperative provided its farmer-members with immediate self-service access to their information from any location. This solution drastically reduced routine phone inquiries, freeing up significant staff time. For the farmers, it delivered the transparency and modern access they required, reinforcing the cooperative's commitment to remaining a relevant and trusted partner.

Flagler Cooperative Association