Case Study: Yale New Haven Health improves NICU patient care with Burwood Group’s clinical communications solution

Yale New Haven Health quadruples NNICU size in 7 months with Burwood Group

Yale New Haven Health, Connecticut's largest healthcare system, sought to transform its traditional neonatal intensive care unit (NNICU) into a larger, private-room environment to improve patient and family experience. The challenge was to empower caregivers with a comprehensive clinical communications system that would allow for vigilant care across two floors without disruption, all within an aggressive seven-month timeline. Burwood Group was engaged to design and implement this connected care technology and secure critical buy-in from the caregiving team.

Burwood Group implemented a cutting-edge clinical communication system using clinical middleware and a smartphone application to transmit patient monitor data and alarms instantly to caregivers. This solution included redesigning over 100 clinical workflows and extensive training-for-adoption. The result was a successful go-live that quadrupled the NNICU's size, enabling caregivers to monitor patients effectively across two floors while significantly reducing noise and improving privacy and comfort for families. Burwood Group and Yale New Haven Health successfully delivered a confident, connected care team and an improved patient experience.

Yale New Haven Health