Case Study: North Shore-LIJ Health System improves clinical collaboration and communications with Burwood Group

North Shore-LIJ Health System streamlines clinical collaboration with Burwood Group after 120 stakeholder interviews

North Shore-LIJ Health System, a major health system and the third-largest nonprofit of its kind in the U.S., faced significant challenges with its fragmented communications technologies. With numerous alerts from disparate systems causing fatigue and siloed workflows hindering collaboration, the organization needed a unified strategy to improve caregiver access and patient care. They engaged Burwood Group for its clinical and technology experience to develop a far-reaching clinical collaboration and communications strategy.

Burwood Group facilitated a comprehensive visioning and strategy process, engaging a wide range of stakeholders through interviews and workshops to understand workflow challenges. The vendor helped create a unified communications architecture and a living strategic roadmap for implementation. This solution led to short-term successes, including the adoption of a technology platform to support visual sharing of patient information and the exploration of new systems for emergency medical services, all aimed at enhancing clinical collaboration and improving patient outcomes.

North shore-LIJ health System