Case Study: Carle Foundation Hospital transforms its network and contact center with Burwood Group

Carle Foundation Hospital transforms 13,000 phones into a unified contact center with Burwood Group

Carle Foundation Hospital faced challenges with a disjointed and outdated telecommunications system, comprising 13,000 phones and multiple unconnected contact center locations. The hospital partnered with IT consulting firm Burwood Group to implement a unified Cisco contact center platform to modernize its operations.

Burwood Group designed and deployed the new Cisco solution, which included adding network redundancy and providing customized training for all agents. This transformation enhanced the hospital's network reliability and technological innovation. As a result, Carle Foundation Hospital improved its operational infrastructure, which in turn helps it provide better healthcare services to its community.

Carle Foundation Hospital