Case Study: Zendesk simplifies multilingual WordPress localization with Bureau Works

Zendesk - Customer Case Study

The customer, Zendesk, faced the immense challenge of managing a complex, multi-language WordPress site with over 1,200 pages per language across 17 languages. The platform's architectural flexibility made automating translation processes impossible with a standard solution. Bureau Works was enlisted to provide a specialized localization framework to handle this scale and complexity.

Bureau Works engineered a custom WordPress REST API connector in close collaboration with Zendesk's engineering team. This solution automatically scans for new or updated content, creates multi-step translation projects, and routes them to the appropriate agencies and reviewers before publishing. The result was a state-of-the-art, continuous localization framework that made the monstrous complexity of managing over 20,000 total pages appear trivial and easy to manage.

Zendesk