Case Study: Thurlow Nunn Group boosts invoice values and customer retention with Bumper

Thurlow Nunn Group boosts Bumper revenue 35% and raises invoice values

The Thurlow Nunn Group, a family-run automotive business, faced the challenge of adapting to changing consumer habits and a tough economic climate. Customers were increasingly seeking flexible payment options for vehicle servicing and repairs. In response, the company decided to shift from a reactive to a proactive strategy for offering payment plans, partnering with the vendor Bumper and its PayLater service.

Bumper's solution was integrated directly into Thurlow Nunn's workflow and Pinewood DMS. Staff were trained to present the interest-free payment option at the start of the customer interaction. This proactive approach, supported by marketing, led to significant results for Bumper's partner. Since April 2023, Thurlow Nunn saw a 35% increase in revenue through Bumper, a £10+ increase in retail recovery rate, and a rise in customer satisfaction, with a Trustpilot score of 4.9.

Thurlow Nunn Group