Case Study: Queen Associates achieves 65% reduction in back-office processing time with Bullhorn Back Office

Service-Driven Staffing Firm Seeks Back Office Solution to Elevate Client Experience

Queen Associates, a Charlotte-based IT consulting and staffing firm founded in 2000, prides itself on a tailored, service-driven approach but was held back by an antiquated back-office system that required extensive manual data entry, lacked integration with timekeeping and placement records, and offered little customization—limiting the firm’s ability to deliver the streamlined client and candidate experience it promised.

By implementing Bullhorn Back Office (integrated with their Bullhorn ATS and QuickBooks), Queen Associates gained a fully branded, highly configurable platform that automates invoicing and timecard management. The change cut invoice processing time by 65%, halved timecard handling, reduced errors, enabled flexible billing and client-specific branding, and provided scalable infrastructure the firm uses as a competitive differentiator.

Queen Associates

Robin Pugh

President