Case Study: Spencer Gray achieves 75% fewer consultant support calls and automates invoicing & time tracking with Bullhorn Back Office

IT, Engineering and Marketing Staffing Firm Automates Invoices and Time Tracking to Reduce Consultant Support Calls by 75%

Spencer Gray is a staffing firm placing IT, engineering, and marketing professionals on permanent, temporary, and contract assignments across Atlanta, Houston, San Diego, and San Francisco. The company struggled with the inflexibility of its ADP time collection system, manual data entry, clients’ requirements for e‑Sign compliant timesheets on invoices, and spent about 4 hours a week on hold with ADP support.

Implementing Bullhorn Back Office automated invoice and timesheet generation, integrated Bullhorn and QuickBooks data flow to eliminate double entry, and provided dedicated training and support. Within two weeks late timesheets fell 50%, time-entry support calls dropped 75%, data errors were reduced (saving 5–10 hours weekly), the manual “match & attach” billing step was eliminated, and the firm recouped nearly all the time previously spent on hold.

Spencer Gray

Will Gowin

President