Case Study: SSi People achieves data-driven growth and faster client response with Bullhorn for Salesforce

How SSi People uses Bullhorn for Salesforce to Power a Data-Driven Strategy in Customer Support, Candidate Communications, and Crisis Response

SSi People, a staffing and recruiting firm, needed a better way to predict client demand, improve candidate communications, support consultants, and react quickly to market changes. Using Bullhorn for Salesforce, the team began tracking client buying behavior, building pre-qualified candidate call lists, and monitoring MSP scorecard KPIs to strengthen service delivery and growth.

Bullhorn helped SSi People implement automated reports, alerts, notifications, SMS/email outreach, and real-time dashboards to speed up submissions and guide decision-making. The results were strong: their consultant NPS score rose from 55 to 78, they improved growth with MSP clients, and they could rapidly respond during COVID-19 by launching a dashboard in hours to track reqs, losses, and trends across the business.

SSi People

Jim Selker

Director of Customer Care, Technical Interviewing, and Project Management