Case Study: Resource 1 achieves automated call logging and streamlined recruiting with Bullhorn and CloudCall

How Resource 1 Moved From Outdated Tools to a Dynamic Enterprise Platform with Bullhorn and CloudCall

Resource 1, founded in 1982, is an IT consulting and staff-augmentation firm serving North American clients. The company struggled with an aging on-premise PBX (phones from 2003) that required recruiters and sales staff to manually log calls and update records, creating inefficiencies and limited visibility into activity across its Bullhorn ATS/CRM.

Resource 1 implemented CloudCall for Bullhorn to integrate telephony directly into Bullhorn, automatically logging calls, surfacing caller-ID pop-ups with contact history, and reducing clicks and manual documentation. The integration increased transparency, sped up recruitment and sales workflows, and eliminated multiple manual steps, boosting productivity and centralized reporting.

Resource 1

Anastasia C. Valentine

President & Managing Partner