Case Study: Syntax Consultancy achieves streamlined operations and real-time reporting with Bullhorn

Derby-based Recruitment Consultancy Gains Efficiency and Real-time Reporting Using Bullhorn’s Online CRM and Marketplace Solutions

Syntax Consultancy, a Derby-based recruitment firm specializing in IT, engineering and manufacturing, outgrew its in-house 2004 CRM and struggled with manual data entry, spreadsheet-heavy reporting, and unreliable KPIs that hampered decision-making and board-level reporting. The agency needed a scalable, real-time reporting and CRM solution to reduce errors and speed up operations.

Syntax implemented Bullhorn’s cloud CRM and Marketplace reporting tools, automating tasks, centralizing workflows and improving real-time visibility and communication. The change delivered immediate wins — including a £7,000 placement within days — freed IT resources for external contracts, automated business intelligence, tightened KPI tracking and boosted recruiter performance through transparent, real-time results.

Syntax Consultancy

Roger Frost

Managing Director