Case Study: Sacramento Kings achieve a real-time, connected fan experience at Golden 1 Center with Built.io

Sacramento Kings Teams Up with Built.io to Craft Unprecedented Fan Experience at World’s Smartest Arena

The Sacramento Kings, playing at the state-of-the-art Golden 1 Center — billed as one of the most connected arenas in the world — needed a future‑proof mobile app to deliver a seamless, continuously evolving fan experience. Their challenge was to power realtime stats, in-seat food ordering, interactive maps, Uber integration and other services while supporting rapid testing and deployment and integrating dozens of partner systems.

Built.io’s Digital Fan Experience Platform (Built.io Flow and Built.io Backend) powered the app, connecting about 30 microservices and automating roughly 1,500 workflows per year to deliver true realtime integrations. The result: the app pushes twice as many live game updates as ESPN, monthly sessions rose 400% and dwell time grew 80% year‑over‑year, while supporting features like in‑seat ordering, interactive seating maps, an AI concierge (KAI), VIP alerts, loyalty rewards and live gaming.

Sacramento Kings

Ryan Montoya

Chief Technology Officer