Case Study: United Federal Credit Union reduces draw and inspection turnaround times with Built

United Federal Credit Union cuts inspection turnaround from 5-7 days to 1.5 days with Built

United Federal Credit Union, a credit union with over 194,000 members, faced a fragmented and manual construction loan management process. Their team relied on spreadsheets, email, and phone calls to manage draw and inspection requests, which lacked real-time visibility for stakeholders and resulted in slow average turnaround times of 5-7 days for inspections and 6-8 days for draws. They partnered with Built to automate and streamline these processes.

Built provided a collaborative platform that gave all stakeholders real-time visibility into projects and budgets. The solution featured Built's commenting functionality for improved communication and an integrated network for ordering inspections. As a result, United Federal Credit Union drastically reduced its average inspection turnaround time from 5-7 days to just 1.5 days and cut its draw times in half, leading to a more efficient process and a better member experience.

United Federal Credit Union